Playing tech support

Why people would not, instead of “my site would not open”, say something like “I cannot open mysite.com with Chrome” and then answer specific questions to help to narrow down, pinpoint and fix the problem?! The issue was very minor (two actually: misspelled URL and a blocked IP address) but extracting information from this client was something else. My hat off to people who provide tech support daily. While on the subject I’d like to thank the Liquid Web tech support team who did more than any of their colleagues not only to bail me out of trouble but help understand the logic and machanics of websites. No doubt to them I often sound no better than D. to me.

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